Last Updated: December 08, 2025
At Totela, we aim to deliver your order safely and on time. We currently ship within the United States only. All orders are processed and fulfilled from our partner warehouses through trusted carriers to ensure a smooth delivery experience.
Estimated Delivery Schedule
We currently ship orders within the United States only. Delivery timelines may vary slightly based on location, product availability, and carrier handling times. Below is our general delivery schedule:
Order Cut-Off Time:
09:00 AM to 5:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York).
Handling Time:
1–2 business days.
Transit Time:
4–8 business days.
Total Delivery Window:
On average, customers can expect their orders within 5–10 business days from the date of purchase.
Prices, Taxes & Currency
All product prices on Totela are displayed in U.S. Dollars (USD). Applicable taxes will be calculated and displayed at checkout based on your shipping address.
Shipping Cost
We charge a flat rate of $11 per order for standard delivery anywhere within the U.S.
Shipping Carriers / Methods
Orders are shipped via reliable and trackable courier services such as USPS, UPS, or FedEx, depending on the destination and order size. Tracking details will be provided once your package ships.
Product Condition
All products are inspected and securely packaged before dispatch. Once the order has been shipped, Totela is not responsible for delays caused by the courier or for circumstances beyond our control (e.g., weather, public holidays, carrier delays).
Incorrect Address
Please ensure your shipping details are accurate before placing your order. Totela is not responsible for failed deliveries due to incorrect or incomplete addresses provided by the customer.
Address Modification
If you entered an incorrect address, please contact support@totela.store as soon as possible. Once the order has been shipped, we are unable to make any changes to the shipping address.
Order Cancellation
Orders can only be cancelled before they are processed for shipment.
To request a cancellation, contact our support team promptly at support@totela.store. Once dispatched, an order cannot be cancelled.
Tracking Updates
Once your order is shipped, you will receive an email with your tracking number and a link to our Track Your Order page to follow your shipment status in real time.
Lost or Damaged Packages
If your order arrives damaged or goes missing during transit, please contact us immediately at support@totela.store with your order number and proof (photo or carrier notice). We will assist in filing a claim or arranging a suitable resolution.
Delays or Exceptions
Delivery delays may occasionally occur due to high order volumes, holidays, or courier network issues. Totela will always strive to keep you informed if any unexpected delay arises.
Reach Us
Business Name: Totela
Business Email: support@totela.store
Business Hours: 09:00 AM to 5:00 PM (Monday to Friday)
Business Address: 575 E State St, Trenton, New Jersey 08609, United States