Last Updated: December 08, 2025
Totela (“we,” “us,” “our”) operates this website and all related features, tools, products, and services (collectively, the “Services”) to provide customers with a secure and reliable shopping experience. Our store is powered by WooCommerce, which helps us deliver and improve the Services. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, create an account, or otherwise interact with us.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy governs how we process your personal information.
Personal Information We Collect
“Personal information” means information that can identify you directly or indirectly. It does not include anonymized or de-identified data. Depending on your interaction with the Services, we may collect:
Contact Details
Name, billing address, shipping address, phone number, and email address.
Financial Information
Payment card numbers, payment method information, transaction details, and payment confirmations. (Payment information is processed securely by our payment partners and is not stored in full by us.)
Account Information
Username, password, login details, preferences, saved items, and settings.
Order & Transaction Information
Products viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled, along with order history.
Communications
Messages you send us, customer service interactions, and any information voluntarily provided.
Device Information
IP address, browser type, device identifiers, and network information.
Usage Information
Your interaction with the website, browsing behavior, and activity patterns.
Sources of Personal Information
We may collect personal information:
• Directly from you when you place an order, create an account, or contact us
• Automatically through cookies and similar technologies when you use the Services
• From WooCommerce and service providers supporting site operations
• From marketing partners or third parties that help improve our Services
How We Use Personal Information
We use personal information for purposes including:
Providing and Improving the Services
• Processing orders, payments, returns, and exchanges
• Shipping your purchases
• Managing your account and preferences
• Customizing your shopping experience
• Improving site functionality and product offerings
Marketing and Advertising
• Sending promotional emails, SMS, and offers
• Showing relevant ads on our website and other platforms
• Using advertising tools (e.g., Google Ads, Facebook Pixel, TikTok Pixel) to personalize marketing based on your browsing and purchase behavior
Security & Fraud Prevention
• Verifying account activity
• Detecting and preventing fraudulent or unauthorized transactions
• Protecting the integrity of our Services
Communication & Support
• Responding to inquiries and support requests
• Providing updates about your orders, account, or policy changes
Legal Compliance
• Meeting regulatory obligations
• Responding to lawful requests from authorities
• Enforcing our terms and policies
Cookies & Tracking Technologies
We use cookies, pixels, tags, and similar technologies to:
• Enable website functionality
• Remember your preferences
• Analyze traffic and usage patterns
• Improve website performance
• Deliver relevant advertisements
• Measure marketing performance
You may disable or manage cookies through your browser settings. Disabling certain cookies may impact site functionality.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
How We Disclose Personal Information
We may share personal information in the following circumstances:
• With WooCommerce, which hosts our online store and supports site functionality
• With service providers, such as payment processors, shipping carriers, IT partners, analytics providers, customer service tools, and cloud storage providers
• With advertising partners, who help deliver personalized marketing
• With affiliates or within our corporate group
• When directed or consented by you, such as issuing shipments or enabling social login
• During business transactions, such as mergers or acquisitions
• To comply with legal obligations
We do not sell personal information and we do not share personal information for monetary gain.
Relationship with WooCommerce
The Services are hosted by Woo commerce, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Woo commerce as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Woo commerce enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Woo commerce. To provide these enhanced features, Woo commerce may make use of personal information collected about your interactions with our store, along with other merchants, and with Woo commerce. In these circumstances, Woo commerce is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Woo commerce uses your personal information and any rights you may have, you can visit the Woo commerce Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Woo commerce Privacy Portal Link.
Third-Party Links
Our website may link to external websites or platforms not operated by us. We are not responsible for their content, privacy practices, or security. You should review their policies before providing your information.
Children’s Data
Our Services are not intended for children and we do not knowingly collect information from individuals under the age of majority in your jurisdiction. If you believe a minor has provided us personal information, contact us to request deletion.
We do not knowingly “sell” or “share” personal information of users under age 16.
Security & Data Retention
We implement reasonable security measures, but no online data transmission is completely secure. Avoid sending sensitive information through insecure channels.
We retain personal information only as long as necessary to:
• Provide the Services
• Maintain your account
• Fulfill legal obligations
• Resolve disputes
• Enforce our agreements
Your Rights & Choices
Depending on your location, you may have rights such as:
• Accessing your personal information
• Requesting deletion of your data
• Requesting corrections
• Receiving a copy of your data (“portability”)
• Withdrawing consent where applicable
Opting Out of Marketing
You may unsubscribe from promotional emails at any time using the link in our emails.
Opting Out of Targeted Advertising
You may opt out of personalized ads through:
• Google Ads Settings
• Digital Advertising Alliance Opt-Out
• Network Advertising Initiative Opt-Out
• Your browser’s cookie settings
We will not discriminate against you for exercising these rights.
GDPR / CCPA Notice
Depending on your jurisdiction, you may have additional rights under laws such as the GDPR or CCPA, including the right to restrict processing or request additional transparency.
Complaints
If you have concerns about how we handle your personal information, you may contact us using the details below. Depending on your location, you may also have the right to appeal or lodge a complaint with your local data protection authority.
International Transfers
We currently operate and ship only within the United States. Your information is stored and processed in the U.S. in accordance with applicable U.S. privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
Business Name: Totela
Email: support@totela.store
Business Hours: 09:00 AM – 5:00 PM (Monday to Friday)
Phone: +1 (551) 294-1529
Address: 575 E State St, Trenton, New Jersey 08609, United States